Privacy Policy

Fair Isle Fables (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (fairislefables.com) or make a purchase.

Information We Collect

Information You Provide

When you make a purchase or create an account, we collect:

• Name
• Email address
• Shipping address
• Billing address
• Payment information (processed securely through our payment provider)
• Phone number (optional)

When you subscribe to our newsletter, we collect:

• Email address
• Name (optional)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your questions and provide customer service
• Send marketing emails (only if you’ve subscribed)
• Improve our website and products
• Prevent fraud and enhance security
• Comply with legal obligations

Email Marketing

If you subscribe to our newsletter:

• You’ll receive updates about new products, Islefolk characters, and special offers
• You can unsubscribe at any time using the link in any email
• We use Mailchimp to manage our email list (see Third-Party Services below)

Cookies

We use cookies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience
• Enable shopping cart functionality

You can control cookies through your browser settings, though disabling cookies may affect website functionality.

How We Share Your Information

We do NOT sell your personal information.

We may share your information with:

Service Providers:

• Payment processors (e.g., Stripe, PayPal) – to process transactions
• Shipping carriers (e.g., USPS, UPS) – to deliver orders
• Email service providers (e.g., Mailchimp) – to send newsletters
• Website hosting providers – to maintain our website
• Analytics services (e.g., Google Analytics) – to understand website usage

Legal Requirements:

We may disclose information if required by law, subpoena, or to protect our rights and safety.

Third-Party Services

Payment Processing

We use Square to process payments. We do not store your complete credit card information on our servers. Payment information is encrypted and handled according to Payment Card Industry Data Security Standards (PCI-DSS).

Email Marketing

We use Mailchimp to manage our email list. By subscribing, you agree to Mailchimp’s privacy policy: https://mailchimp.com/legal/privacy/

Analytics

We use Google Analytics to understand how visitors use our site. Google Analytics collects information anonymously. Learn more: https://policies.google.com/privacy

Data Security

We implement reasonable security measures to protect your information, including:

• SSL encryption (HTTPS) for secure data transmission
• Secure payment processing through PCI-compliant providers
• Regular security updates and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Object to processing of your information
• Request data portability

To exercise these rights, contact us at hello@fairislefables.com.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we’ve collected information from a child under 13, please contact us.

International Users

If you’re outside the United States, please note that your information will be transferred to and processed in the United States, where privacy laws may differ from your country.

Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Order information is typically retained for 7 years for tax and accounting purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.

California Residents (CCPA)

If you’re a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of sale of personal information (we don’t sell your information)
• Right to deletion
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at hello@fairislefables.com.

European Residents (GDPR)

If you’re in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right to access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent

Our legal basis for processing your information:

• Contract performance (to fulfill orders)
• Consent (for marketing emails)
• Legitimate interests (to improve our business)

To exercise your rights, contact us at hello@fairislefables.com.